Frequently Asked Questions

What is Thryvve and how does it help mortgage brokers?

Thryvve is a chat assistant designed exclusively for Australian mortgage brokers. With one login, you can instantly search and compare lending policies from 25+ major lenders including CBA, ANZ, Westpac, NAB, and specialist lenders. Simply ask any policy question and get accurate, real-time answers sourced directly from official lender documents - no more switching between tabs, PDFs, or portals.

How does Thryvve's AI technology work?

Thryvve uses advanced AI with Retrieval-Augmented Generation (RAG) technology, combining language models with a comprehensive database of lending policies. The system retrieves, analyses, and summarises information directly from official lender documents, ensuring responses are accurate, thorough, and always grounded in real policy text rather than guesswork.

Which lenders are available on Thryvve?

Thryvve supports 25+ Australian lenders including all Big Four banks (CBA, ANZ, Westpac, NAB), major second-tier lenders, and specialist non-bank lenders. Our panel includes traditional banks, digital lenders, and boutique lenders, with new lenders being added regularly to expand your options. View our complete lender directory to see all supported institutions.

What types of questions can I ask Thryvve?

Ask any question you'd normally research in policy documents: borrowing requirements, acceptable income types, LVR limits, loan purposes, foreign borrower eligibility, construction lending criteria, investment property policies, serviceability calculations, and complex scenario-based queries. Thryvve handles everything from simple policy checks to detailed comparative analysis.

How accurate and up-to-date is the information?

Thryvve's responses are sourced exclusively from official lender policy documents and are updated continuously as lenders release new or revised policies. The platform will clearly indicate if information cannot be found or if policies have limitations, ensuring you always know the reliability of the response.

How do I start my free trial?

Starting your 30-day free trial is simple: visit chat.thryvve.com.au, create your account with your Credit Representative Number (CRN), and you'll have immediate access to the full platform. No credit card required to start your trial.

What's included in the free trial?

Your 30-day trial includes complete access to all platform features: full lender database, unlimited questions, team collaboration tools, and priority support. There are no feature restrictions during your trial - you get the exact same experience as paying subscribers.

Do I need to enter payment details for the trial?

No payment method is required to start your free trial. You'll only be prompted to subscribe if you choose to continue using Thryvve after your 30-day trial period ends. You can cancel anytime during the trial with no obligations.

Who is eligible to use Thryvve?

Thryvve is exclusively for licensed Australian mortgage brokers with a valid Credit Representative Number (CRN). You must use your own CRN during registration, and access may be suspended if your accreditation status changes. Team members can be added under your supervision without needing individual CRNs.

How much does Thryvve cost?

Thryvve offers two flexible pricing tiers: Ignite ($30/month for the first seat) perfect for solo brokers, and Elevate ($15/month per additional seat from the second seat onwards) designed for growing brokerages. Annual billing gives you two months free on both plans.

Can I add team members to my subscription?

Yes! Thryvve is built for team collaboration. You can invite support staff, junior brokers, loan processors, and administrative personnel to access the platform under your supervision. Each team member gets their own login and full platform access.

What's included in every subscription plan?

All plans include the complete Thryvve experience: full lender database access, unlimited questions, team collaboration tools, regular policy updates, email support, and mobile-optimised access. We don't restrict features based on plan level - pricing only varies by team size.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time through your account settings or by contacting support. Your subscription remains active until the end of your current billing period, and you retain full access until expiration. No refunds are provided for unused portions of your subscription period.

Can I use Thryvve on mobile devices?

Absolutely! Thryvve is fully responsive and mobile-optimised. Whether you're at your desk, between appointments, or on-the-go, you can access the complete platform from any modern browser on your phone, tablet, or computer. No app installation required.

How does Thryvve compare to existing broker tools?

Thryvve doesn't replace your aggregator or CRM - it supercharges them. Think of it as your control centre for faster, more informed lending decisions before you submit applications. Get instant policy answers that would normally require calling BDMs, searching multiple portals, or reviewing dozens of PDFs.

Is Thryvve suitable for new and experienced brokers?

Yes! Thryvve adapts to your experience level. New brokers benefit from comprehensive policy guidance that builds confidence, while experienced brokers save time by eliminating manual research. Whether you're starting out or writing $20M+ monthly, Thryvve streamlines your workflow.

How can I provide feedback or request features?

Thryvve is continuously shaped by broker feedback. You can submit suggestions directly through the platform or contact our team. Your input directly influences our development roadmap, helping us build features that matter most to working brokers.

How does Thryvve protect my data and client information?

Thryvve follows strict data minimisation principles and only collects essential information: your email, name (optional), and city-level location. We don't store or access your client's personal information beyond what's required for your session. All data is encrypted, stored securely on Australian servers, and handled in full compliance with Australian privacy regulations.

Where is my data stored and who has access?

Your core account data is stored on secure Australian servers. Limited services like payment processing and analytics may process data in the United States under strict security standards. We never sell, rent, or trade your personal information to third parties for marketing purposes.

What data does Thryvve collect?

We collect minimal data necessary for platform operation: email address for account access, optional first and last name for personalisation, city-level location for service monitoring, and basic usage analytics. Payment information is processed exclusively by our payment processor — we never store your credit card details.

Can I request deletion of my data?

Yes, you can request deletion of your personal information at any time by contacting support@thryvve.com.au. We process deletion requests within 30 days, except where retention is required by Australian law for tax or financial record obligations.